Privacy Policy

Last Updated: April 17, 2025

This Privacy Policy describes how Ionio ("we," "our," or "us") collects, uses, and protects your personal information when you use our services, website, and mobile applications. We are committed to ensuring the privacy and security of your personal information. Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and account preferences.
• Appointment Information: Service types, appointment dates and times, and service history.

2. How We Collect Information

We collect information through:

• Direct interactions when you create an account, book appointments, or contact us.

3. How We Use Your Information

We use your information to:

• Provide and manage the services you request.
• Process and confirm appointments.
• Send appointment confirmations and reminders.

4. Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages:

• We will use your mobile number solely for sending appointment confirmations, reminders.
• Your mobile information will not be used for any other purpose than providing the services you've requested.
• You can opt out of receiving text messages at any time by replying "STOP" to any message.

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

5. Information Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]